Do you have a question about our RFID products, your order, or compatibility with your access control system? Find here clear answers to the most common questions, from basic usage to advanced technical topics.
Frequently Asked Questions
Orders & Products
FAQ: Orders & Products
We offer a wide range of RFID products including cards, key fobs, wristbands, and accessories compatible with most access control systems.
The choice depends on your system: frequency (125 kHz or 13.56 MHz), technology (MIFARE, DESFire, etc.), and reader compatibility. If you are unsure, contact us before placing your order.
Orders are usually prepared within 24 to 48 hours. Delivery times then depend on the carrier and destination.
Yes, a tracking link is sent by email as soon as your order is shipped.
Yes, you benefit from a withdrawal period in accordance with applicable regulations. Please refer to our Terms and Conditions for details.
Yes, we provide tailored pricing for professionals and bulk orders. Contact us for a customized quote.
Technical RFID Questions
FAQ: RFID Technical
125 kHz corresponds to low-frequency technologies, often used in older systems. 13.56 MHz corresponds to high-frequency technologies (MIFARE, DESFire), which are more secure and widely used in modern installations.
The UID is a unique, read-only identifier. Encoding consists of writing secure data into the card memory.
Wiegand is a communication protocol between the reader and the controller. Common formats include 26-bit and 34-bit.
DESFire cards (EV1, EV2, EV3) are recommended for environments requiring a high level of security.
Low-frequency cards can often be duplicated. Secure technologies such as DESFire are designed to prevent unauthorized cloning.
Always check the frequency, technology, and encoding requirements. If in doubt, contact us before ordering.
Still have questions? Our team is here to help you choose the right RFID solution for your needs.

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