FAQs

Check the make and model of your reader, the frequency, the exact chip reference and how the system reads the credential. Two cards operating at the same frequency are not necessarily interchangeable. Send these details to our team before placing a volume order; a photograph alone may not identify the technology.

125 kHz products use low frequency (LF), while 13.56 MHz products use high frequency (HF). UHF serves other applications and requires suitable equipment. Frequency alone does not determine compatibility, reading distance or security: the protocol, chip, reader and system configuration also matter.

Not automatically. These families can operate at 13.56 MHz but use different functions and security mechanisms. Check that your reader and software support the exact reference and configuration. For a sensitive application, selecting a suitable chip is only one part of integrating the whole system securely.

Not necessarily. Depending on the system, you may need to enrol its identifier in the access control software, encode an application or apply settings supplied by your integrator. Buying a standard RFID product does not automatically create access rights.

This depends on the phone, chip and application. NFC operates at 13.56 MHz and does not read 125 kHz credentials. Not every HF product can open a website directly on a phone; check support for the required data format, including NDEF where relevant.

The UID is an identifier used at the radio interface. Its format depends on the chip and it is not, by itself, proof of authenticity. Encoding means writing or configuring data and, where supported, permissions or keys. Wiegand concerns communication or data format between a reader and controller: check the required bit length and field structure.

A card suits an identification badge, a key fob stays with a set of keys, and a wristband can be worn during an activity. An adhesive label suits object identification. Then select the compatible chip and check the dimensions, material and operating conditions of the exact product.

A reusable wristband is designed for repeated use, depending on its construction. A disposable model may have a closure intended for one-time use. For events, sports clubs or pool applications, check the fit, comfort and resistance specifications stated on the product page.

No. The shop sells the standard products described on each product page. A customization request may be assessed separately, subject to feasibility and an accepted quotation. It is not included in the online purchase.

Metal can interfere with a standard label. Use a reference designed for that surface when the application requires it. Also check the adhesive, temperature, exposure to water and available space; frequency alone is not a sufficient selection criterion.

No general guarantee would be reliable. The risk depends on the chip and how the system uses it. Reading an identifier alone is different from using correctly configured cryptographic authentication. Keys, readers and software are all part of the security of the installation.

Some products require a minimum quantity or an order increment. These rules depend on the product and selected options. Check the quantity selector and product information before adding to the cart. If you need a different quantity, contact us to discuss what is possible.

Check the unit of sale on the product page and the cart summary. A minimum order does not mean the displayed price covers the whole minimum quantity. Options and volume pricing may affect the amount; the order total is shown before payment.

Tell us the product reference or application, quantity, repeat ordering needs and required date. These details help us assess an appropriate offer. For a new system or chip, validate compatibility before deploying a large quantity.

They depend on stock, the carrier and the destination. Available delivery options and charges for your address are shown at checkout. If you have a fixed deadline, request confirmation before paying: dispatch time is not the same as total delivery time.

You can pay by bank card through Crédit Agricole’s Up2pay service or by bank transfer. Available methods and their instructions are displayed at checkout. Check the final amount, taxes and delivery charges before confirming payment.

Contact our team with your order number and the product reference. Online orders are reserved for business customers and do not carry an automatic 14-day withdrawal right, subject to applicable mandatory legal provisions. Commercial returns require our prior written agreement: consult the Terms and Conditions before sending anything back. Your statutory remedies for defects or goods that do not match the order remain unaffected. For an error or defect, describe the issue and include useful supporting information without sending payment details.